Troubleshooting

My Hardware ID has changed, the old serial number is not valid!

Please message me the non-working serial number, the new Hardware ID and the reason of its change, new serial number will be issued

Where can I find my current serial number or Hardware ID?

In the “License information & contacts” window, it is called by pressing the button with a question mark in the title bar of Mailbot window Button for calling the window with information about the program or by pressing the F1 key:

Mailbot's license information and contacts

XXX service accounts are no longer created. What should I do?

  1. Check this site, Twitter or Telegram channel for news or updates, explaining or eliminating the problem.
  2. Make sure that your web browser at this given time can create an account on XXX service. Periodically, services conduct maintenance work, especially at night.
  3. If everything works in a browser – please contact technical support.

Settings are not saved, I have to enter all over again!

Looks like you are running the program from the archive. Please unpack the archive into a separate folder on the disk.

Log often shows errors (“https://mail.yahoo.com/” is an example URL):
Thread #1: Error: EIdConnectTimeout: Server connection error:  https://mail.yahoo.com/ Connect timed out.
and/or
Thread #1: Error: EIdReadTimeout: Server connection error:  https://mail.yahoo.com/ Read timed out.

You have too low connection and/or read data timeout values. Set both settings to 20000 (default value, means 20 seconds) on “Network” panel of “Options” tab.

After updating MailBot I get “No argument for format ‘%s’” error

You are using language files from the old version of program. Replace the files in the \Lang folder with their current versions from the archive on the site.

I’m using Windows Server 2012 and I’m having this error when I run the program:

windows_server_2012_IE_warning

What should I do?

You must click the “Add…” button. The following dialog will appear:

windows_server_2012_IE_add_trusted_site

In this dialog you must click the “Add” button and the line “about:security_MailBot.exe” will be added to the “Websites” list. When you click the “Close” button, the program will continue to work.

What encoding should be used for the dictionaries of first names, last surnames, full names, cities?

UTF-16 LE with BOM only. This encoding also used for all of the dictionaries supplied with the software.


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